Privacy Policy for OpenBoxRental

1. Information We Collect

We collect information primarily to process your rental transactions and provide our services. This information may include:

• Personal Identification Information:
  • Contact Details: Name, email address, phone number, and billing/shipping address.
  • Verification Data: Government-issued ID (such as a driver's license or Aadhar card) and/or proof of address, which is collected for security, verification, and fraud prevention purposes as part of our rental agreement process.
• Financial Information: Payment card details, UPI information, bank account information, and billing history. Note: Payment processing is conducted via secure, third-party payment gateways, and we do not directly store sensitive card data.
• Rental Information: Details about the equipment you rent, rental dates, usage purpose, and any service/support requests related to the equipment.
• Usage Data: Information about how you access and use our website, including your IP address, browser type, operating system, and pages viewed, collected via cookies and similar tracking technologies (please see our separate Cookie Policy for more details).

2. How We Use Your Information

We use the collected information for the following primary purposes:

3. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. We may share your information only with the following parties, as necessary to conduct our business operations:

• Logistics & Delivery Partners: To coordinate the delivery and pickup of rented equipment to your specified address.
• Payment Processors: Secure third-party providers who handle payment transactions on our behalf.
• Legal Compliance: When required by law, court order, or governmental request to cooperate with legal authorities.
• Protection of Rights: When necessary to enforce our terms and conditions, protect our rights, or the safety of our customers and employees.

4. Data Security

We are committed to protecting your data. We implement industry-standard technical, physical, and administrative safeguards to prevent unauthorized access, disclosure, alteration, or destruction of your personal information. These measures include data encryption, secure servers, and access controls. While we strive for absolute security, please note that no transmission over the internet is 100% secure.

5. Data Retention

We retain your personal data for the period necessary to fulfill the purposes outlined in this policy, including the duration of your rental agreement, plus a reasonable period thereafter to comply with legal, accounting, and reporting requirements.

6. Your Rights (Applicable under Indian Law)

As our customer, you have certain rights regarding your personal data, including:

• Access: You have the right to request access to the personal data we hold about you.
• Correction: You may request that we correct any inaccurate or incomplete data we have.
• Opt-Out: You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly.
• Grievance Redressal: If you have concerns about our data handling, you may lodge a grievance with our designated Grievance Officer.

7. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last Updated" date below. We encourage you to review this policy periodically.

8. Contact Information & Grievance Officer

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Last Updated: September 30, 2025